Privacy Policy

Last Updated: November 28, 2025

Superstition Plumbing LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect the following personal information when you submit a form, request service, or contact us:

Name
Email address
Phone number
Service address
Details related to your plumbing issue or service request

B. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and operating system
Pages viewed and time spent
Referring website or advertisement
Device information
Cookies and tracking technologies

C. Payment Information

If payments are made through our online system, they are processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use collected information to:

Schedule and deliver plumbing services
Communicate with you about appointments
Send confirmations, reminders, and updates
Improve website performance and user experience
Respond to inquiries and provide customer support
Process payments and invoices
Perform marketing, retargeting, and advertising
Maintain internal records and comply with legal obligations

3. How We Share Information

A. Service Providers

We may share your information with trusted third parties that help us operate our business, including:

Scheduling and dispatch software (e.g., Housecall Pro)
Payment processors
Marketing and advertising platforms (Google, Meta, etc.)
Email and SMS communication providers

These providers are permitted to use your information only as necessary to perform services on our behalf.

B. Legal and Safety Requirements

We may disclose information if required to:

Comply with laws, regulations, or legal processes
Protect the rights, safety, or property of our company, employees, or customers

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Customize your browsing experience
Track website performance and analytics
Improve advertising relevance

You may disable cookies in your browser settings, but doing so may impact site functionality.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information. While we take reasonable steps to secure your data, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections or updates
Request deletion
Opt out of marketing communications
Limit certain types of data collection

To exercise these rights, contact us using the information below.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or policies of third-party sites.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Texting / SMS / Messaging Policy

Verbal Opt-In

Superstition Plumbing LLC collects verbal consent from customers to receive SMS messages. Customers may opt in either in person or over the phone.

When a customer is registered for the first time, staff will ask whether the customer would like to opt in to receive SMS messages related to:

Billing notifications
Appointment reminders
Dispatch notifications
Job completion surveys

Customers are verbally informed that:

Message and data rates may apply
Message frequency may vary
They may text HELP for support or additional information
They may text STOP at any time to unsubscribe, after which no further messages will be sent
Their information will not be shared with third parties

Verbal consent is documented in the customer record.

Website / Online Opt-In

By submitting a form and signing up for text messages, you consent to receive SMS messages from Superstition Plumbing LLC at the phone number provided, including messages sent via autodialer. Consent is not a condition of purchase.

Additional disclosures:

Message and data rates may apply
Message frequency may vary
You may unsubscribe at any time by replying STOP or using the unsubscribe link where available
Reply HELP for assistance
Information will not be shared with third parties

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent changes. Continued use of our website or services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Superstition Plumbing LLC
501 W 8th Avenue, Suite 17
Mesa, AZ 85210
Phone: 480-833-3112
Email: service@superstitionplumbing.com

Terms & Conditions (SMS Messaging)

By opting in to receive SMS messages from Superstition Plumbing LLC, you agree to the following terms:

You consent to receive SMS messages related to billing notifications, appointment reminders, dispatch notifications, and job completion surveys
Message and data rates may apply
Message frequency may vary
Consent is not a condition of purchase
You may unsubscribe at any time by replying STOP, after which no further messages will be sent
You may reply HELP for support or additional information
Your information will not be shared with third parties

These terms apply to both verbal and online opt-in methods.